NOTE: This page contains a brief summary of terms
legislated by Big Jake's ATV Rentals. For OFFICIAL DOCUMENTS
that will be read and signed before and after rental period,
Q: What is the minimum age requirement?
A: 18 years old, with a valid driver's license
Q: Do you offer ATV's for minors?
A: Right now, insurance is ASTRONOMICAL on minors, since most
seriously injured riders are minors. We may offer this in the future, but for
right now, our ATV's are for rent for ADULTS only.
Q: Can I double (have a passenger)?
A: NO PASSENGERS. OPERATOR ONLY. Statistically, injuries are much more
likely when more than one person is on an ATV in action. It wasn't designed
for more than one person, doesn't handle right, is more top-heavy, and since
operating an ATV is an interactive action (requires proper movement from its
operator), it is more likely to end up out of control, in a ditch, off a cliff, etc. and thus
RUINING your vacation and/or much worse.
Q: Okay, once I PAY, when can I PLAY? (in accordance to
reservation dates)
A: After you have signed off on the Insurance Statement, ATV Condition Statement,
Time-Schedule Statement & Rider-Safety Statements. We will also give you a
thorough explanation of how to physically and safely operate the ATV.
Q: Am I limited to any one trailhead?
A: NOPE. As far as we're concerned, you can ride ANYWHERE in the
continental USA, as long as its LEGAL and as long as you have it back to us by
the set time/date.
Q: What if I'm late picking the ATV up?
A: There's no discount for delays or no-shows, since the
ATV is still spoken for regardless of whether or not
it is being used.
Q: What if I'm late bringing it back?
A: Since you have use of the quad for 24hrs, you will be
charged a $100 late fee for 1-4HRS late, and a FULL DAY if its greater than
4HRS late.
Q: What if I have to cancel my reservation?
A: If you cancel your reservation two weeks or further in advance, you get a full refund but
will be charged a $35 processing fee. If cancellation is later than two weeks, there is NO REFUND on the
rental period, only the security deposit. Why? Because most reservations are done 2 weeks or
longer in advance. So if you cancel later than 2 weeks into the rental period, it is almost
a guarantee that the ATV will NOT be rented during this time, causing us to lose a full
week of rental fees.
Q: What does the insurance policy cover?
A: First off, it covers any damage to the ATV over $1000. You're basically
paying $15 per day of rent for a full-coverage insurance policy on the ATV
minus a $1000 deductible. This means the most you'll pay in damages
to the ATV is $1000. Along with that, it covers up to $25,000 in liabilities. So if you crash
into a parked vehicle, or a fence, or a house, you are covered for up to $25,000. This
also covers the state-limits on collision. As a bonus, you are covered for up to $500 for
any personal injuries sustained while operating the ATV.
Q: Is there any extra charge if I bring it back dirty? Empty?
A: . Basically, bring the ATV back in the SAME condition it was in when
you picked it up, and you won't be charged one red cent. Some of our
pickup facilities are equipped with a pressure-washer which is FREE for
your use on our ATV. Otherwise, you can take it to a car-wash and have it cleaned
up in less than 15 minutes. It doesn't have to be hot-waxed, just clean. If the ATV
is brought back dirty, a $25 fee will be taken from your security deposit. As for the gas,
we give it to you FULL, bring it back FULL, or we'll take a FLAT $20 fee out of your
security deposit. Most of my pickup facilities aren't equipped with gas-pumps, so
there's no way of charging you a per-gallon price, its just $20 if its not FULL like it was
when you picked it up. You will be responsible for supplying your own gas during your
rental period, so make sure you bring an extra fuel tank.
Q: When do I get my security deposit back?
A: Upon thorough inspection of ATV, in accordance to the
ATV Condition Statement, we will either send a
certified check in the mail, or we will credit the
amount back to the credit/debit card that was used for the rental
fees within 7-20 business days. If there is damage, we
will have it repaired by our local dealership. We will then
deduct the repair-amount from your security deposit. If the
damage is greater than the $500 security deposit, you will be
billed for anything additional up to a total combined amount of $1000
which must be paid in no longer than 30-days upon receiving the bill.
Q: What if the ATV breaks down while I'm using it?
A: You must contact Big Jake's ATV Rentals immediately. We will attempt to
remedy the issue over the phone. If the problem is beyond what can be done
over the phone, we will send somebody to pick it up and will issue a replacement
if there is a replacement available. During the time you are down, we will issue
a per-day refund. So if we cannot get a replacement ATV or cannot fix the original
ATV, we will issue a refund for the day of the breakdown, as well as any remaining
time you have it rented for.
Q: What if the weather is bad while I'm renting the ATV and I'm unable
to fully utilize it?
A: We take into consideration what effects the weather has on a good ride, and
reserve the right to issue a discount, gift certificate, or some other form of
promotion to help ease the misfortune. Keep in mind, we don't control the weather so
we are under NO obligation to issue ANY discounts/refunds.
